Refund Policy | WebMNS

This page describes the terms and procedure for refunding payments for services provided by PE Kuznetsov Volodymyr Oleksandrovych (Registration ID: 3318818614) through webmns.com.

1. General Refund Conditions

1.1. Refunds are made in accordance with the Consumer Protection Law of Ukraine. 1.2. A refund request can be submitted within 14 calendar days from the date of payment, if work has not yet begun. 1.3. To submit a refund request, contact us at: support@webmns.com.

2. Full Refund

A full refund is possible in the following cases: — Work on the order has not yet begun. — The Contractor cannot fulfill the order for technical reasons. — The order was paid for by mistake (double payment).

3. Partial Refund

A partial refund is possible if: — Work has begun but is not completed. The refund amount is calculated minus the cost of work already performed. — The Client wishes to change the scope of services to a smaller package.

4. Cases Where Refund Is Not Possible

Refunds are not provided in the following cases: — Work is fully completed and accepted by the Client. — The Client does not respond to Contractor requests for 30 days after payment. — The service has been provided in full according to the agreed technical specifications.

5. Refund Procedure

5.1. The Client sends a refund request to support@webmns.com with the order number and reason for the refund. 5.2. The request is reviewed within 5 business days. 5.3. The refund is made to the bank card from which the payment was made, within 5–10 banking days after the decision is made.

6. Refund Contacts

To submit a refund request or with any questions, contact: — Email: support@webmns.com — PE Kuznetsov Volodymyr Oleksandrovych — Registration ID: 3318818614

For refund questions, please contact us at support@webmns.com